7.4
Total Score

Debenhams Ireland Review

Online Store Quick Facts

Website

Contact Number
0818 784 877
Email
head.office@contactdebenhams.com
Contact Page
Rating Score
Debenhams Ireland Review
Visit Website
0818 784 877
Contact Page or email at head.office@contactdebenhams.com
Categories: Fashion clothing, accessories, shoes, home and furniture, cosmetics, toys, gifts, and electricals
Price
8
Delivery Policies
7
Payment Method
8
Returns and Exchanges
6
Customer Service
8
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Editor's Review

Debenhams provides online shoppers with an incredible shopping experience worth going back. Being a leading international, multi-channel brand, it supplies a mix of brands in which some go global. Mainly, it is based in the UK, and there are offices in Ireland that operate a chain of department stores owned Debenhams plc and headquarters found in Dublin, Ireland. Debenhams has been in the business for 20 years now with a wide variety of exclusive designers who go out of their way to make top designs. Debenhams deal with top brands featuring fashion clothing, accessories, shoes, home and furniture, cosmetics, toys, gifts, and electricals. Ireland is one of the countries infested by this site’s popularity which is among the 70 states that the business is available online. The site is readily accessible to everything categorised in an easy-to-target way, offering what is needed for the customer.

8

PRICE

Debenhams gives you deals that you can never walk away from. Whether you picked a shoe or furniture from one of the stores, discount ranges from 20% all the way to 60%! Everything that you need from the site has a discount that you will not find on any other site. Price matches are not available for other items in competitor sites, but the price reports under every item steer the customers to place orders. In most of the sites that you visit while shopping in Ireland, a discount is offered as an overall for a particular category of products, thus an added advantage to Debenhams. Big saving is something that is more than guaranteed with every purchase that you make.

7

SHIPPING

Delivery is divided from the aspect of the item to be delivered.

  • The standard delivery policy is free but charges €4.95 on Orders that are under €30. There are no restrictions on the time of order and delivery is made between 8 am – 6 pm within five working days.
  • Next day home delivery covers a €5.95 charge and orders are carried out before midday otherwise; a shopper will have to wait for an extra day if done later. Delivery is made from Monday to Saturday, 8 am – 6 pm.
  • Click and collect form of delivery is free where you can order and then visit a nearby Debenhams store to get your order. If you need it on the same day, order by midday and collecting can be done from midday to the next day. Orders made in the afternoon or on a Saturday will have an extra one day delay.

International deliveries are also possible if the selected country is in the list of Debenhams covered regions. All is needed is the right address, and the order will be availed in one of the stores available in the country. Most of the customers are happy with delivery options offered although those who have unsupported ROI addresses have to find other suitable addresses which can be quite a hassle. Delivery is made on time for most of those who have used the site although some shoppers complain about the delay if the location is not well determined. Delays are also there for those items that are not yet available.

8

PAYMENT METHODS

The following payment methods are acceptable: Visa, American Express, MasterCard, Maestro or Delta/Connect. Debenhams gift card is also accepted. There is no permit yet for payment using cash, PayPal, cheques or wire transfers. You can also use the promotion code which is also acceptable.

6

RETURNS

Debenhams is ready to exchange or refund an item within 28 days after delivery. For click & collect orders, 28 days start after receiving an email on ‘Order Ready for Collection’. Refunds are credited to the original card used, but it’s faster if you used the gift card since it’s automatic. Exchanging can only be done via the store, and it is not possible if you return an item via post or courier. Most of the customers have unsuccessful returns if the product is not returned in a resalable condition due to marks especially on clothes. Some of the returns take more time and lacking to remember relevant credentials could further delay the process.

8

CUSTOMER SERVICE

If you have any questions or dissatisfaction with Debenhams, one of the options is to speak to a store manager. You can also call on 0818 784 877; lines are open from Monday to Friday 8 am to 11 pm and Saturday and Sunday 8 am to 8 pm. You can also email at head.office@contactdebenhams.com or write at Debenhams Customer Services, 4th Floor, 10 Brock St, Regents Place, London NW1 3FG. Most of the customers get their feedback within the specified time, and it’s easy contacting the head office.

SUMMARY

Debenhams is an online shopping site which delivers clothing, home items, and accessories among other things.

Pros

  • Everything you need for the house is at one place.
  • The discount offers are fantastic.
  • A variety of options for delivery.
  • Returns are possible.
  • Response to customer queries.

Cons

  • Not all addresses are supported for delivery.
  • Sometimes, there are experienced delays.
  • Not very flexible on payment methods.

Debenhams a site that is recommended to anyone who minds saving, is in Ireland and needs delivery within the shortest time. The variety of items does not disappoint so it’s one place that you can stop to get the latest fashion and pamper your home.

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